1. PROCESSING AND DISPATCH

All orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays) after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

During peak periods (including sales events and holiday seasons), processing times may be slightly longer. We will endeavour to keep you informed of any delays.

2. DOMESTIC SHIPPING (WITHIN AUSTRALIA)

Standard shipping: $15.00 AUD

Express shipping: $20.00 AUD

Free shipping: All orders over $200.00 AUD qualify for free standard or express shipping within Australia.

Estimated delivery timeframes for domestic orders are as follows:

Standard shipping: approximately 4–7 business days from dispatch.

Express shipping: approximately 1–3 business days from dispatch.

Please note that delivery timeframes are estimates only and may vary depending on your location and circumstances beyond our control

3. INTERNATIONAL SHIPPING

NOTE WE CURRENTLY DO NOT SHIP INTERNATIONALLY ASIDE FROM NEW ZEALAND

All international orders are shipped via DHL Express.

New Zealand: $40.00 AUD

Rest of world: $50.00 AUD

Estimated international delivery timeframes are 5–15 business days from dispatch, depending on the destination country and customs processing times. These timeframes are estimates only and may vary.

4. CUSTOMS, DUTIES AND TAXES

4.1 Delivered Duty Paid (DDP) Countries

For orders shipped to the United States, New Zealand, Canada, the United Kingdom, and most European countries, we offer Delivered Duty Paid (DDP) shipping. This means all applicable duties and import taxes are calculated and collected at checkout. The total you pay at checkout is the final amount — there are no additional fees or charges upon delivery.

We will ship your order using DDP terms, taking responsibility for all customs clearance and import costs. Please note that duty and tax calculations are estimates based on product information including HS codes and country of origin. In rare cases where customs authorities apply different classifications, any additional charges would be our responsibility under DDP terms.

4.2 Rest of World (Non-DDP Countries)

For customers in non-DDP countries, import duties, taxes, and fees will still apply and will need to be settled directly with your local customs office before your order can be delivered. Liminal Clothing cannot predict or control these additional costs, and they are the responsibility of the recipient.

5. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel. If you have not received your tracking information within 5 business days of placing your order, please contact us at info@liminalclothing.com.au.

6. LOST, DAMAGED, OR DELAYED PARCELS

If your parcel appears to be lost, damaged, or significantly delayed in transit, please contact us at info@liminalclothing.com.au as soon as possible. We will work with you and our shipping partners to investigate and resolve the issue.

Lost parcels: If your parcel has not arrived within a reasonable timeframe after the estimated delivery date, we will lodge an investigation with the relevant carrier. If the parcel cannot be located, we will arrange a replacement or refund at our discretion, in accordance with our obligations under the Australian Consumer Law.

Damaged parcels: If your parcel arrives damaged, please take photographs of the packaging and the item(s) and contact us within 7 days of receipt. We will arrange a replacement or refund in accordance with our Refund Policy and the Australian Consumer Law.

Incorrect address: It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. Liminal Clothing is not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address, we will contact you to arrange redelivery. Additional shipping charges may apply.

7. DELIVERY ATTEMPTS AND UNCOLLECTED PARCELS

Our shipping partners will make reasonable attempts to deliver your parcel in accordance with their standard delivery procedures. If delivery is unsuccessful, the parcel may be left at a safe location, redirected to a collection point, or returned to us depending on the carrier’s policies. If a parcel is returned to us as uncollected, we will contact you to arrange redelivery. Additional shipping charges may apply.

8. AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law. If goods are damaged, lost, or not delivered due to our fault or the fault of our shipping partners, your rights under the Australian Consumer Law apply.

9. CONTACT

If you have any questions about our shipping arrangements or need assistance with your order, please contact us at info@liminalclothing.com.au.