1. YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Important: Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee, right or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law. Your statutory rights always apply regardless of whether an item was purchased at full price or at a discounted or promotional price.

Under the Australian Consumer Law, you are entitled to a remedy (including a refund, replacement, or repair) if goods:

(a) are faulty or defective; (b) are not fit for their intended purpose; (c) do not match the description, sample, or demonstration model; (d) fail to be of acceptable quality; or (e) do not comply with any express warranty or guarantee made by us.

For a major failure, you may choose between a refund, replacement, or compensation for any drop in value. For a minor failure, we may choose to repair, replace, or refund the goods.

To make a claim under the Australian Consumer Law: please contact us at info@liminalclothing.com.au with your order number, a description of the issue, and photographs where relevant. We will assess your claim promptly and respond within a reasonable timeframe.

2. CHANGE-OF-MIND RETURNS

We offer a voluntary 14-day change-of-mind return policy. You have 14 days after receiving your item to request a return for a refund or store credit.

To be eligible for a change-of-mind return, your item(s) must be:

(a) returned in the same condition that you received them; (b) unworn, unused, and unwashed; (c) with all original tags attached; and (d) in the original packaging.

Exclusions: Change-of-mind returns are not available for items purchased at a discounted or promotional price. However, discounted items retain all rights and protections under the Australian Consumer Law, including remedies for faulty or defective goods.

To start a return, please email info@liminalclothing.com.au with your order number and reason for the return.

3. RETURN SHIPPING

Change-of-mind returns: Customers are responsible for covering the cost of return postage for change-of-mind returns. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in return transit.

Faulty or incorrect items: If you are returning an item because it is faulty, defective, damaged, or not as described, Liminal Clothing will cover the cost of return shipping. Please contact us before returning the item so we can arrange the return process.

4. DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately at info@liminalclothing.com.au if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and provide an appropriate remedy.

Where possible, please provide photographs of the defect, damage, or incorrect item to help us assess your claim efficiently.

5. EXCHANGES

We do not offer direct exchanges. If you would like a different size or item, we recommend the following process:

(a) Email info@liminalclothing.com.au with your order number and the changes required. (b) We will process a return for the original item. (c) Once the return is accepted and received, we will issue a refund or store credit, and you may place a new order for the desired item.

Alternatively, you may place a new order immediately and return the original item for a refund or store credit.

6. REFUND PROCESSING

We will notify you once we have received and inspected your return, and let you know if the refund has been approved.

Approved refunds: You will be automatically refunded to your original payment method within 10 business days of approval. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Store credit: If you opt for store credit in lieu of a refund, we will issue a store credit code to your email address within 5 business days of approval.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@liminalclothing.com.au

7. LATE OR MISSING REFUNDS

If you have not received a refund within the expected timeframe, we recommend the following steps:

(a) Check your bank account or credit card statement again, as some refunds take time to appear. (b) Contact your credit card company or bank, as processing times can vary. (c) If you have done both of the above and still have not received your refund, please contact us at info@liminalclothing.com.au and we will investigate.

8. INTERNATIONAL RETURNS

NOTE WE CURRENTLY DO NOT SHIP INTERNATIONALLY ASIDE FROM NEW ZEALAND

International customers are responsible for the cost of return shipping for change-of-mind returns. For faulty or defective items, please contact us before returning the item so we can arrange the most efficient return process.

Please note that for DDP orders, any duties or taxes paid at checkout in respect of the returned item(s) will be refunded as part of your refund. For non-DDP orders, any import duties or taxes paid by you to your local customs authority are not refundable by Liminal Clothing and should be claimed directly from the relevant authority.

9. CONTACT

If you have any questions about our Refund Policy or need to initiate a return, please contact us at info@liminalclothing.com.au